At Box Mate Industries LLC, we take pride in delivering your packaging orders securely, efficiently, and on time. Our shipping process is designed to ensure that your products reach you safely—no matter where you are in the world.
Free & Reliable Shipping
We offer free shipping across the USA, Canada, Australia, and the UK for all standard orders.
For customers outside these regions, a minimal shipping fee may apply, which will be clearly communicated before order confirmation.
All shipments are handled with trusted courier partners to guarantee timely and safe delivery of your packaging products.
Standard Turnaround Time
Our standard production and delivery timeline is 8–10 business days, starting from the date your digital proof is approved.
If you require an expedited delivery, please contact our support team — we’ll make every effort to accommodate your timeline whenever possible.
Incorrect or Insufficient Address
If an incorrect or incomplete address is provided, your shipment may be returned to us by the courier company. In such cases, customers are responsible for the reshipment costs once a corrected address is confirmed.
We highly recommend double-checking all delivery details before submitting your order.
Unclaimed or Refused Shipments
If your shipment remains unclaimed or is refused upon delivery, it will be returned to Box Mate Industries LLC.
Customers will be responsible for paying reshipping fees for subsequent delivery attempts.
Delays & Liability Disclaimer
While we do everything possible to deliver your products on schedule, Box Mate Industries LLC will not be liable for delays caused by:
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Courier or logistics company issues
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Adverse weather or natural disasters
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Customs or clearance department delays
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Political instability or transportation disruptions
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Incorrect order or address details provided by clients
However, our support team will work closely with you to resolve any shipping issues quickly and effectively.
Contact & Support
If you have any questions regarding your shipment, delivery status, or reshipment process, feel free to reach out to our customer support team.
📧 Email: sales@boxmateindustry.com
📞 Phone: +1 (830) 223-1001
🏢 Address: 5900 Balcones Drive, Ste 4715, Austin, TX, USA 78731
We’re committed to ensuring a smooth and stress-free shipping experience for every client.